As an independent Australian-owned business, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.
A non-refundable 30% deposit is required to secure all bookings. We understand that sometimes bookings need to be changed, so we allow booking changes as long as you give us 24 hours notice where your deposit will held for your next booking.
Please be courteous and notify us if you cannot make your appointment. If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
A NO SHOW will result in your 30% deposit is forfeited
2nd NO SHOW will require payment in full for any service at the time of booking and will be forfeited should you no show again.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Any appointments with contractors will be paid directly to the contractor.
By confirming your order you accept the terms & conditions of Touch of Genius.
We guarantee all of our work unless clients have worn mascara to their appointment or do not adhere to the correct aftercare. Please see wearing makeup to your appointment for more details. If you have any issues with the service or the lash set you received, please let us know within 48 hours and we will fix it at no extra cost.
We understand little issues can arise and this is a policy we’re proud to offer all our clients at Touch of Genius.
ARRIVING LATE FOR APPOINTMENT
Please contact us if you are running late for your appointment. Failure to do so may result in your service time being cut short to fit the remaining time available.
If you are 30 minutes late and we haven’t heard from you, your appointment will be treated as a NO SHOW and your deposit will be forfeited.
WEARING EYE MAKE-UP TO YOUR APPOINTMENT
Please refrain from wearing eye make-up like Mascara, eyeliner or eyeshadow to your appointment.
We cleanse your lashes before application at every appointment however removal of eye make-up can take significant more time and will come off the time allocated towards your appointment.
Mascara residue may affect glue adhesion with lash extensions and the effectiveness of a lash lift therefore should this cause any issues this is not covered in our guarantee. Please refrain from wearing any makeup to your appointments.
Refunds are not provided on our services. We offer a Guarantee on all of our services (see above Guarantee Policy).
If you experience an allergy, Please let us know however we always recommend to see GP as soon as possible.
Please see our ‘Allergies Policy’ for more details.
EXCHANGE OF RETAIL
For sanitary reasons, products with a broken seal cannot be returned.
If you experience an allergic reaction to any of the products used during a service, please contact us immediately.
If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment.
Please note, we refrain from removing the extensions if you have experienced an allergic reaction as the removal process can reactivate the product that has led to this outcome. Please seek GP assistance and medication and let the lash extensions fall off naturally.